For the first two weeks, your staff check every draft, internal ones included. Anything that goes outside your firm still needs a person’s approval (Approval means a person decides before an AI-prepared message goes outside your firm or money is spent.) after that. Before handover, we test the workflow with data agreed in the quote and, with your permission, on a sample of your documents.
Two weeks after handover, we review how the setup works in daily use and what needs adjusting; for Basic Installation, this is a single check-in. At this review, we measure the figure we recorded with you at the start a second time. Pro Setup includes 30 days of follow-up support (Follow-up support means that questions and adjustments by email and phone are included for 30 days (Pro Setup) or 60 days (Operator System) after handover.) and Operator System 60 days: questions and adjustments by email and phone.
After that, you can take out ongoing support (A retainer is a separate agreement for support after the included follow-up support, at CHF 500.– to 2'000.– per month.) as a separate agreement, at CHF 500.– to 2'000.– per month. It covers monitoring, basic maintenance, updates and one-to-one technical help within reason, such as finding a setting, getting something unstuck or giving advice.
Before handover, the checklist ‘Five questions before you commission AI automation’ helps you agree who looks after what afterwards.
Also worth reading: What if something stops working after handover?